Leadership: Human Resource-related issues deliver to the bottom line
In a recent article in the Boston Business Journal "Women top execs: Worker focus ranks high on priority list" by Lisa Van Der Pool points out the emphasis that women executives are placing on human resources-related issues.
The survey was conducted by the Center for Women's Leadership at Babson College and the Commonwealth institution both located in Massachusetts.
In this five year study employee satisfaction has risen from fourth place to second place-to 92% in 2005. Not surprising a healthy company culture came in third at 81%. Number one was customer satisfaction at 97%.
What does this data suggest? I believe that a thriving company needs to have employees that are engaged. Read any Gallup data on employee engagement and you will see the impact that shows up in bottom-line profits when you have engaged employees.
Engaged employees are not satisfied employees. Engaged employees feel valued, feel trusted in making decisions that impact the company and they are given opportunities to grow in their knowledge and experiences. Which in the best of companies makes them not to want to leave or even think of leaving their company. Instead, they are the company's best marketing and recruiting arm.
Take a look at the Q12 questions that Gallup has crafted to create engaged employees and a culture that delivers customer satisfaction bar none.
Happy New Year and here's to engaged employees in every company!
Barb the Leadership Lady
The survey was conducted by the Center for Women's Leadership at Babson College and the Commonwealth institution both located in Massachusetts.
In this five year study employee satisfaction has risen from fourth place to second place-to 92% in 2005. Not surprising a healthy company culture came in third at 81%. Number one was customer satisfaction at 97%.
What does this data suggest? I believe that a thriving company needs to have employees that are engaged. Read any Gallup data on employee engagement and you will see the impact that shows up in bottom-line profits when you have engaged employees.
Engaged employees are not satisfied employees. Engaged employees feel valued, feel trusted in making decisions that impact the company and they are given opportunities to grow in their knowledge and experiences. Which in the best of companies makes them not to want to leave or even think of leaving their company. Instead, they are the company's best marketing and recruiting arm.
Take a look at the Q12 questions that Gallup has crafted to create engaged employees and a culture that delivers customer satisfaction bar none.
Happy New Year and here's to engaged employees in every company!
Barb the Leadership Lady
posted by Barb at
9:15 AM
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